Complaints Procedure

[This page must be finalised by a qualified adviser before launch.] This page should explain how clients raise concerns and escalate them, including reference to a redress scheme.

How to raise a complaint

[Describe the first point of contact and how to submit a complaint.]

How we handle it

[Set out timescales and the internal review process.]

Escalation

[Explain how to escalate to an independent redress scheme.]

Regulatory disclosures

REGA registration, FAL advertising licence, and WAFI for off-plan. Client Money Protection and anti-money-laundering procedures apply. [Confirm all details.]